Handling Difficult Customers

This course is beneficial to delegates who:

• deal with customers in their job, either face-to-face or over the telephone;
• are new to the job market or have been employed for some time in a customer service role
• believe their person-to-person skills and professionalism can be reinforced and updated
• may have to deal with upset, angry or aggressive customers
  
  

Following the course, delegates will have learnt:

• the importance of and what constitutes good customer service – both face-to-face and over the telephone
• how to best handle customer complaints and issues
• how to manage others in a customer care environment.