A Manager’s Guide to Setting Goals, Fostering Collaboration, and Investing in Team Growth The start of the New Year is a good time to set out your thoughts and ideas for the forthcoming year and to communicate them to your colleagues. With that in mind, here are three key points for managers to kick start…
Category: Training
Fear of appraisals
Understanding issues and overcoming them The appraisal interview can be summarised as a review of performance to date and a discussion about the future in terms of potential and development needs. So, like the Roman God Janus, it has two faces, one to look at the past and one to the future. While performance appraisals…
The Dual Benefits of Performance Appraisals
Empowering both Managers and Employees In any organisation, the performance appraisal process serves as a crucial mechanism for assessing employee performance and driving organisational success. While often seen as a routine formality, performance appraisals offer many advantages, not only for managers but also for the employees. Let’s take a look at the benefits that this…
Do you take minutes at meetings?
Let me show you a simple way to create an impact in your business productivity By taking minutes in meetings, you will capture the essence of who said what, when, and why it matters. They serve as a vital roadmap for action items and follow-ups, ensuring that brilliant ideas don’t evaporate into thin air. They…
Building Resilience in Students: A Positive Approach for Educators
Introduction: Calling teachers/educators and lifelong learners! Today, we’re diving into a topic that is not only important but also exciting: resilience. Resilience is like your secret superpower, and we’re here to help you unlock it for yourself and your students. So, grab a cuppa, get comfy, and let’s explore the world of resilience together. What…
Great tool for managing larger tasks
Today I discovered a great online tool which helps to break down complex tasks into more manageable steps. I read about it on another site, so had to give it a go, searched for MagicToDo and found it under the website https://goblin.tools Had to try it out, so put a fairly straightforward item “write blog…
The importance of building rapport
We spent last weekend in Liverpool, celebrating my husband’s birthday and seeing our son who is at university up there. We love the city and we love its people. Always so friendly and helpful. We stayed in an hotel in the centre, not far from the Cavern Club, and it really brought to mind what…
Dealing with an angry employee
As a manager, when faced with a member of your team who is angry, it can be quite daunting. It may help you handle the situation better if you remember these points: First of all, acknowledge them – if you ignore them, it will exacerbate an already inflamed situation. Don’t sit down first – ensure…
Working well with other departments
Training Professional Telephone Techniques at one of my lovely client companies this week (yes, face-to-face, wahoo!), it was really lovely to see members from different departments meeting up and working well together. It is so important for people to mix with colleagues from other departments and divisions, to get to know them and work collaboratively.…
Interviewing No-Nos!
Recently, during some interview skills training, I cited an example of a really bad interview I once attended as an interviewee many, many years ago in Birmingham, with a senior executive of a (then) very well known international photocopier company. Sent by a recruitment agency for the job, on arrival I was directed to…
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